FAQs
Do I need call center experience?
Not necessarily! One year of outbound call center experience is helpful, but it’s not the only path. If you have a strong and stable work history in another field, you may also qualify. We value reliability, professionalism, and a proven track record just as much as direct call center experience.
Can I work from home?
Yes! About 75% of our agents enjoy working from home. The key requirements are a quiet place to work – free from household interruptions and a wired internet connection with a minimum of 15mbps download speeds and 5mbps upload speeds.
When can I begin working from home?
If you live in one of the following states, you’ll need to apply for a remote position, which means, you can start and train from home immediately! We are currently hiring remote team members in the following states: Arkansas, Florida, Indiana, Kentucky, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, Texas, and Utah.
If you live in Arizona or Wisconsin you’ll need to apply for an in-person position in Mesa, AZ or Oshkosh, WI. Once you complete training (typically 6-10 weeks) you’ll have the choice to keep working onsite or transition to working from home, if eligible. We make it easy to build a career that fits your lifestyle.
How much bonus money can I earn each week?
In 2024, MDS paid over $650,000 in agent performance bonuses! Usually the top 35% or so of agents earn some performance bonus amount each week for an average amount of $400 per month. Our top 5-10 agents earn an additional $8 - $14 per logged system hour just in performance bonus!!! (For a total of $24 - $30+ per hour.) Another 20-30 agents each week earn an additional $4 - $7 per logged system hour in performance bonuses. Will you be the next MDS “Call-Star”??
What is the “Worked Hours” bonus?
In addition to our performance-based bonuses, we also pay a “Worked Hours” bonus simply for working your scheduled shifts! This incentive ranges from $1.00 to $2.50 per hour, depending on the shift you choose.
We created this bonus to reward reliability and consistency — while also boosting your overall hourly pay. It’s our way of making sure you’re recognized not just for performance, but also for commitment.
In fact, in 2024 alone, MDS paid out over $616,000 in Worked Hours bonuses to our team members — on top of their regular pay and performance incentives.
*Please note…if you live in a state with a minimum wage higher than $14 per hour, the “Worked Hours” bonus is decreased as minimum wage is increased. Please ask the person interviewing you for more details.
What does the job entail?
Using our predictive dialer, you will place outbound fundraising calls to donors for a variety of organizations. Every fundraising pitch and the amounts you ask for are all scripted for you. This requires a friendly voice, strong reading ability, conversation skills, and the ability to navigate a computer screen.
What kind of training will I receive?
Our formal training program is two weeks long. The first week is predominately “classroom” style training where one of our Trainers explains the job to you with some time spent getting your feet wet on the phones. The second week of training is predominately calling time with lots of close coaching along with some continued classroom.
While the formal training program lasts 2 weeks, it typically takes between 6 and 10 weeks (with 8 weeks the average) to promote from Trainee status.
Will I make cold calls?
Most of the calls you make will be to existing donors to the organization. However, some of the people you call will be highly qualified prospects.
What are my promotion and advancement opportunities?
MDS prides itself in providing ongoing promotion and advancement opportunities, not only in call center leadership, but across many of our key departments, such as Data Processing, Fulfillment, and Client Services. Dozens of our managers started as call center agents!
Can I get health insurance?
MDS has excellent health insurance through United Healthcare (America’s largest health insurance provider). Our new agents are eligible to enroll on the 1st of the month following 2 months of service. MDS pays about 75% of the Employee premium!
Do I get paid vacation?
Yes! All full-time employees are awarded paid vacation after 6 months of employment.
What schedules are you hiring for? What are the pay rates for those schedules?
We are currently hiring for multiple schedules at multiple pay rates. For more information, please call (480) 752-8140, or apply now!